RETURNS POLICY
1. DIGITAL PRODUCTS
Due to the nature of digital goods, all sales of ebooks, PDFs, software licenses, and digital assets are final. If you experience technical issues with a digital product, contact ops@streetsmartnyc.online and we will resolve them.
2. PHYSICAL MERCHANDISE
We accept returns on unworn, unwashed physical merchandise within 30 days of delivery. Items must be in their original condition with all tags attached. To initiate a return, email ops@streetsmartnyc.online with your order number and reason for return.
3. DEFECTIVE ITEMS
If you receive a defective or incorrect item, contact us within 14 days of delivery. Include photos of the defect and your order number. We will issue a replacement or full refund, including return shipping costs for defective items.
4. REFUND PROCESSING
Refunds are processed within 5–10 business days after we receive and inspect the returned item. Funds are returned to the original payment method. You will receive an email confirmation when the refund is issued.
5. RETURN SHIPPING
Customers are responsible for return shipping costs unless the item was defective or the wrong item was shipped. We recommend using a trackable shipping method for returns. Street Smart NYC is not responsible for lost return packages.
6. ORDER CANCELLATIONS
Orders can be canceled within 1 hour of placement for a full refund. After 1 hour, the order enters processing and cancellations are handled on a case-by-case basis. Contact ops@streetsmartnyc.online for cancellation requests.