SHIPPING POLICY

1. PROCESSING TIME

All orders are processed within 1–3 business days. Orders placed on weekends or holidays begin processing the next business day. Digital products (ebooks, PDFs, software licenses) are delivered instantly upon purchase via email or download link.

2. PHYSICAL PRODUCT SHIPPING

Physical merchandise (apparel, accessories, posters) is fulfilled on demand through our Printify network. Production typically takes 2–7 business days before shipment. Delivery timelines depend on your location:

• United States: 3–7 business days (standard), 2–4 business days (expedited)
• International: 7–14 business days (standard), 5–10 business days (expedited)

3. SHIPPING RATES

Shipping rates are calculated at checkout based on your location, selected items, and shipping method. We offer free standard shipping on orders over $75 within the United States.

4. TRACKING

Tracking information is emailed to the address on file once your order ships. If you do not receive tracking within 5 business days of placement, contact ops@streetsmartnyc.online.

5. INTERNATIONAL ORDERS

International customers are responsible for any customs, duties, or taxes imposed by their country. Street Smart NYC is not responsible for delays caused by customs processing.

6. LOST OR DAMAGED PACKAGES

If your package is lost or damaged during transit, contact us at ops@streetsmartnyc.online within 14 days of the expected delivery date. We will work with the carrier to resolve the issue.